Customer Support Engineer Customer Support Engineer Trnava, Slovakia SpotLIGHT of the job Tridonic is the Zumtobel Group’s technology provider, at the forefront of the lighting controls industry. Join us as our new Customer Support Engineer for the CEE region as we look to grow the technical capabilities of our teams. In a role that is all about customer satisfaction, you will support sales teams with aftersales support and technical consulting for all Tridonic products. Responsibilities Provide advice to customer or employee for technical questions or complaints. Analysing product failures and active proposal of the optimal solutions. Acting as independent solution-oriented service interface between customer/sales and internal departments. In the event of complaints, you prepare reports based on the analysis results, taking commercial aspects into account and provide experienced support to customers. To improve product quality and product documentation and to avoid failures in the field, you work closely with internal departments and identify sustainable product improvements. You contribute to digitalization projects for systems used in your area of responsibility (SAP, SAP-CRM, ticket system, etc.). Skills & Experience Your foundation is a technical education in electronics, electrical engineering, mechatronics, lighting or a similar field. You enjoy communicating with our customers and inspiring them with your customer orientation and service mindset – you like communicating by phone, internationally, and across different cultures. You can communicate fluently in English (spoken and written), other languages are advantage. You impress us with relevant professional experience and success in technical support or product development for electrical components; laboratory experience is an advantage. You have an independent and responsible working style and like to take initiative. If you can also work well under pressure, then you have the ideal combination for this role: a “solution-oriented tinkerer & service-minded office person.” What we offer We’re also looking at development paths for this engineer. Do you see yourself progressing from Technical Support into Technical sales in the near future. This could be the path you go on with Tridonic. If this sounds like an exciting challenge for you, then we look forward to your application! Legally required notice: Minimum salary (for 40 hours/week) of €23,140 per year. The actual salary for this position depends on professional qualifications and experience. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Andrew Walker T +44 (0) 7929 376 338 Who we are We at Tridonic are a leading global player in lighting technology that produces innovative hardware and software for smart and sustainable lighting solutions. At Tridonic, we are passionate about designing, developing, and producing smart lighting solutions. We continuously push the boundaries in our search for perfection by making lighting smarter, connected and more sustainable. Our hardware, software and services guide and empower our B2B customers and business partners into a new world of opportunities by superior quality, maximum reliability, and impressive energy savings. Tridonic is a company of the Austrian based Zumtobel Group. Learn more about our company in our enlightening video - where WE MANAGE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE